Returns.  

When we make a mistake, e.g. you ordered 1 of something and we sent you 100, returns will be made at our expense. The same goes for stuff we send you that comes broken! 

On the other hand, if you just decide you don't like something, you'll have to pay return shipping and you'll only be refunded the amount you paid for merchandise, not the amount charged for freight and insurance. As long as an item is returned within 30 days of the ship date and is still in saleable condition, we will happily refund your money ( Oh maybe not happily, but without hassling you.) 

Over 30 days, you will have to get an O.K. in advance, from Chuck, the big puffin. Most often he will O.K. such returns, as long as they are reasonable. Returning an item six months after you purchased it is not reasonable. Returning discontinued or no longer "hot" items is not reasonable. For example, don't try returning those 200 beanbag animals you bought for your retirement fund back in 1998.

When returning an item please go to the following page (click here) and complete the form there and include it in the package that comes back to us. Thank You.